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FAQ’s

Orders

We process orders in batches because we cannot place individual orders with our supplier. By combining all orders received during the ordering period, we can checkout all items at once. This batch processing also simplifies managing and shipping orders, as well as sending out tracking information. Please ensure you submit your order before the set deadline if you wish to make a purchase.

If you message us in the morning or before we finalize checkout, we might be able to include your order in the current batch. However, once it’s submitted, you’ll need to place your order for the next batch.

The “item”Place Order” button is not visible because it is disabled when the batch is closed. It will become visible again once the batch is reopened.

Usually, we open a batch starting on the 20th day of the month until the first sunday or the last day of the month.

Yes, we have available vouchers just for you! Just visit this coupon page to learn more.

At the moment, we can only ship in the Philippines.

Currently, we only sell official English titles.

Yes of course! Just send us a message on our Facebook Page.

Yes, every item we sell is brand new and sourced directly from the official English distributors/publishers, ensuring that your book is an original and official English edition.

Stock Status

Payments

You can pay your manga in the checkout page. You can pay via QRPh, Direct Debit for (BPI, RCBC, Union Bank, Chinabank), 7-Eleven, Cebuana, Maya, ShopeePay, GrabPay, GCash and BillEase.

Yes, we accept manual bank transfers during checkout.

Yes, we also accept credit and debit card payments.

Yes, if the item is available on-hand, but if the item is In-stock (US), backorder, or pre-order, then the COD will not be available.

We only accept Philippine Peso.

Yes, we have so many installment plans available just for you! Just browse here to learn more: Installments

Yes. If the items arrive in bad condition, we can offer you a a full refund or a replacement copy of that item.

You can send your proof of payment on our Facebook Page. Just message us here.

Shipping Status

Our local delivery partners are GOGO Express, LBC Express, LBC Branch Pickup, and Lalamove

Currently, we don’t have this free shipping option.

For On-Hand items it usually takes 3-7 Days depending in your location. If the items is In-Stock from the supplier or it’s a Pre-Order or Backorder then your item will arrive in the PH after 40-50 Days once they leave the US port.

Yes, just visit the tracking page. You can find its real time location, so we advise you always monitor it.

Not at the moment.

We first wrap your books with a plastic cover, or occasionally paper, before placing them in a box. Then, we encase the entire box in bubble wrap, providing your item with three layers of packaging protection against any potential damage.

Yes, you can update your address by simply navigating to ‘My Account‘ and modifying your details there. Additionally, you have the option to change your address on our Shipping Page during the process of shipping your items.

Yes just choose “Store Pickup” on the Shipping Page and fill out your desired date and time of pickup.

Absolutely not! All the import fee, customs and duties are handled by us, so you don’t need to worry on any charges.

Yes, all shipments from the courier include protection against damage. For more information on damaged items, please visit the return and refund page.

Sorry but you cannot cancel your order anymore if it is departed from the supplier. Unless the item is still in the US bookstore supplier or from our store (If the items are onhand), then we can still cancel them.

Troubleshooting

Please try to logout and login again to see if you can fix the problem.

You can try to reset your password by simply clicking the reset password button on the login page.

Please contact us via our Facebook Page so that we can unblock you and have access into your account again.